Refund policy

Return Policy

Last updated: 30/09/2026
Applies to: Orders placed on em-li.com (India)

If you're not completely satisfied and you feel the product is not for you, we accept returns within 30 days of delivery — provided the product is undamaged. Here's how it works:

  1. Email support@em-li.com with the subject line: "Requesting 30-Day Return – Order #..."

  2. Attach clear photos and one video of the product and all accessories in the same email.

  3. Our support team will review and confirm your return, then guide you on securely packing the product and all accessories in the original packaging. The product must be washed, cleaned, and fully dried before packing.

  4. We'll arrange a pickup for the return. 

  5. Once received, our team will conduct a thorough quality check of the product and all its components.

  6. The refund will not be processed if the product fails the quality check. This can happen if:

    • The product isn't in its original packaging

    • The product is damaged or broken

    • Any of the components and accessories are missing

    • Any of the components and accessories are broken or damaged

  7. If the quality check passes, your refund will be credited within 7–10 business days from the date we receive the product.

Returns are not accepted after 30 days of delivery.

 

Replacement Policy

1. Replacement Window
 You may request a replacement within 7 days of delivery if:

  • The product is defective or broken

  • The product was damaged in transit

  • The wrong item was delivered

2. Eligibility

  • The item must be in original condition, with the invoice, accessories, all components, setup card, and retail packaging intact.

  • Proof required: clear photos and an unboxing video showing the sealed package being opened, along with the defect or damage.

  • Courier box damage alone does not qualify as a product defect.

3. Process

  1. Email support@em-li.com with the subject line: "Request for Replacement – Order #..." within 7 days of delivery.

  2. Attach the required proof stated above.

  3. Our support team will review the proof and confirm whether the replacement is approved.

  4. We'll arrange pickup of the product being replaced.

  5. Once the product reaches our QC center and passes inspection, we'll process the final replacement. If QC fails, the team will reach out to you on next steps.

  6. Depending on the QC outcome, process may take 7-10 days.

 

Pre-Orders & Cancellations

  • Only pre-order cancellations made 24 hours before dispatch are eligible for full refund. 

  • Once dispatched, the order falls under either the 30-day Return Policy or the 7-day Replacement Policy, depending on the situation.